Refunds are available within 7 days of purchase if the package is unopened and in its original, undamaged packaging.
Shipping costs associated with the sale are non-refundable and will be deducted from the refund amount.
For items marked as "free delivery," a shipping fee may apply and will also be deducted from the refund.
Opened or Damaged Items:
Authorized returns of opened or damaged items will incur a 30% restocking fee, less shipping costs.
Custom orders and modified items are final sale and not eligible for returns or exchanges.
Final Sale Items:
Weights (including dumbbells, plates, and kettlebells), electronics, service parts, wearables, mats, clearance equipment, and all customized items are final sale.
All parts, such as belts, electronic components, consoles, and decks, are also final sale.
Shipping
To return a product, ship it to: Great Life Fitness
10242 152nd St., Surrey, BC V3R 6N7, Canada.
Return shipping costs are the responsibility of the customer and are non-refundable. If a refund is issued, the cost of return shipping will be deducted from the total.
Backorders
Customers will be notified of an approximate lead time for backordered products.
If the item remains unavailable beyond the expected lead time, Great Life Fitness will contact you to initiate a refund.
Made-to-Order & Custom Orders
Made-to-order and custom items are non-refundable after payment has been received and the order has been placed.
Order Changes or Cancellations
Order Changes: Call us at 1.844.746.8129 to request changes. Changes can only be made within a limited time after placing the order.
Order Cancellations: Call us at 1.844.746.8129 to request cancellations. Orders can only be canceled within a limited time after being placed.
Damaged Products
Upon Arrival: If the product arrives damaged, take photos and email them to askus@greatlifefitness.com with your order number. We will assist with the necessary steps.
While in Use: If an issue arises during use, we will initiate a warranty claim with the manufacturer.
